My Inbound
All non-geographic numbers are provided on our standard My Inbound Service, Contact Point. This service, along with the other My Inbound services, can also be used on standard geographic numbers and provides online access to a full range of call routing, monitoring and managing tools to empower any business with the perfect customer service ensuring you never miss a call.
| Feature | Contact Point |
Contact Path |
Contact Pro |
| Make informed business decisions with Performance Statistics |
|
|
|
| Never miss a call with Divert on Busy/ No Answer/Failover |
|
|
|
| Time of Day/Day of Week Routing to suit your business hours |
|
|
|
| Deal with weekends and bank holidays using Date Routing |
|
|
|
| Load balance your calls across teams or sites with Call Distribution |
|
|
|
| Tailor call routing according to your callers number with Area Based Routing |
|
|
|
| Cope with your busy periods using scalable Call Queuing |
|
||
| Provide callers with menu options for call routing using Auto Attendant (IVR)/Announcements |
|
||
| Measure advertising ROI and productivity with Advanced Call Statistics |
|
|
|
| Use Call Recording for audit trails,compliance or training purposes |
|
|
|
| Pick up, share and archive Voicemail across your sites or teams |
|
|
|
| Personalise call answering according to inbound numbers with Call Whisper |
|
|
|
BENEFITS OF INBOUND
• Use with any number, anywhere, from any device – the service is available on both geographic (01/02) and non-geographic (08/03) numbers and is accessed through a secure user friendly website that can be accessed from any device.
• Easy to use – the entire service is designed to be jargon free, intuitive, and enables you to become very productive, very quickly.
• Immediate to set up – everything’s online and directly feeds into HIGHnet’s network giving the ability to instantly create or make changes to call plans, announcements and other features.
• No capital outlay – no set up costs means that it can be funded out of operational spend, enabling quick decision making and implementation.
