* FeaturePlus and IPDirectConnect (SIP trunking)
* Overseas offices connected with UK
* Cost reduction
* Professional image
* Increased resilience and business continuity

Background
MacLean Electrical is a privately owned specialist electrical distributor. Formed in 1974 in the Highlands of Scotland, managed growth has resulted in the company now having specialist business units across the world servicing oil, gas, petrochemical, energy, and other industrial markets.

The challenge
MacLean needed to join up their seven UK sites with two overseas offices, improve efficiency and present a more professional front to their customers.

The solution
The first step was to install our FeaturePlus hosted IP solution for MacLean’s remote workers in the UK and the overseas workers in the USA and Azerbaijan. This allowed the users (including company directors, managers and IT staff) to make free on-net calls between sites and communicate more efficiently. We then installed IPDirectConnect circuits to allow the offices to communicate seamlessly over IP and transfer calls at will.

The results
IP telephony has connected all of MacLean’s offices and greatly reduced overall monthly spending on their communications. The overseas offices can now be reached on a UK number, which improves the professional image, and means UK customers will never need to pay the cost of overseas phone calls. The IPDirectConnect service has greatly enhanced resilience and business continuity.

Since deploying this solution, MacLean Electrical now uses HIGHnet for all their communications solutions, including broadband, voice and data calls, mobile calls and other IP telephony solutions. This means they receive just one bill per month which has saved them days of processing time in the accounts department each month.

“HIGHnet has an excellent range of products, along with an excellent track record. However, most importantly, we have developed a great working relationship which was clear from the outset.”

Kevin MacGillvray, MacLean Electrical Ltd