* Top quality broadband
* ADSL MAX Premium
* Fixed cost and savings
* Reliable and robust
* So confident, they encourage their own customers to use

Background
Microtech Support Ltd are an Ayrshire based professional IT support and maintenance company who have been trading since 1986.

The challenge
The company provides managed broadband solutions, relying heavily on remote access to all their customers, so reliable internet access is vital. They were previously with BT, but they found the service too costly. Microtech needed a reliable, yet cost-effective solution.

The solution
HIGHnet provided Microtech with a robust and reliable broadband service. We used HIGHnet Ultimate Broadband Max 800 (now called ADSL MAX Premium), which gives speeds of up to 8MBps downstream, and 800KBps upstream, with prioritised traffic, and a rate adaptive service.

The results
The customer benefits from a monthly fixed cost, with significant cost savings. They found the reliability of the service to be excellent, so much so that Microtech now encourange their own
customers to use HIGHnet as their broadband provider. It is equally important that their lines are active when microtech try to support them remotely. As a HIGHnet Channel Partner, the fact that Microtech themselves use our services speaks volumes to their customers.

According to Microtech, HIGHnet are a one stop shop for products and for support. All too often, many broadband providers are quick to offload the blame to BT when things go wrong. Microtech were looking to work with a robust and reliable provider, and therefore chose to work with HIGHnet.

“The most obvious benefit we have gained is cost savings. The fixed cost is also an advantage. HIGHnet have provided us with a reliable service which is invaluable to us. Because we rely so heavily on broadband, we just expect it to be there. You only ever question the particular package that you are on when it is not working, but we don’t even have to question our package, it just works.”

Chris McMail - Microtech Support Ltd