1st APRIL 2010 (pm!)

We have launched a new product which enables any sized businesses to provide a professional level of customer service, regardless of where they are based.

 

My Inbound puts businesses in control of their telecoms, so while they may be based in a rural location they can easily market their company in other areas, manage incoming calls effectively, and measure the return on marketing investment. As well as improving efficiency in day to day operations through resource planning tools, My Inbound is also used for disaster recovery; pre-saved call routing plans can be activated instantly in the event of an incident at one or more premises.

The new version of My Inbound, Contact Pro, builds on the previous versions and makes call centre functionally (previously only commercially viable for larger companies) attainable for small companies, with automated menus, announcements and call queuing systems included. Other features such as call recording are also available.

David Alldritt, Technical Director at HIGHnet, explains why My Inbound has been so successful thus far and why the new release of Contact Pro is set to further increase business efficiency: “We have seen many local businesses benefit from our original My Inbound service, Contact Point. Local charity, Rape & Abuse Line, found out they were missing over 700 calls from clients every week. The statistics prove unsatisfied demand, and have assisted them in applying for more funding. It is also ideal for businesses in the tourism sector with seasonal trade; you can trend busy periods allowing for more effective resource management. Accessed and maintained through a secure website, it is a flexible, low-cost alternative to expensive hardware in the premises.”

 

Read more about the features here.

< Prev		Next >