* FeaturePlus call recording
* No equipment on premises
* Simple to use
* Cost-effective
* Additional useful features as a bonus

Background
Orr Kerr Dykes Ltd was founded in 1976 and is one of the most respected independent insurance brokers in Scotland. Their office in Glasgow has an experienced and committed team that can offer advice and arrange cover across a wide range of commercial and personal insurance.

The challenge
The company also offers a full claims assistance service, and recently introduced a new claims hotline for a property management company. They needed a number dedicated to this new service, and they required integrated call recording for FSA auditing requirements. They were keen to avoid a large capital outlay, as they only required the call recording functionality on this one number, and there was also limited space in the office for bulky equipment.

The solution
HIGHnet recommended FeaturePlus network-based Call Recording. With no capital expenditure, low cost monthly rental and no ongoing maintenance charges, it is a much more cost-effective solution than more traditional premises based solutions. It was an ideal solution for Orr Kerr Dykes Ltd, as they can now easily and cost-effectively expand their call recording facilities should requirements dictate; an important feature for the finance industry.

The results
Orr Kerr Dykes Ltd was provided with a cost-effective dedicated number with call recording specifically for one service, with additional benefits provided through the FeaturePlus platform.

“The service is really straightforward, user friendly and flexible in terms of what we need it to do. I need to listen to a number of calls each month, and it is really simple to pinpoint certain calls. As there was no equipment to install, it was easy to set up, and the other features of FeaturePlus, such as hunt groups, are also easy to use.”

Nikki McCrossan - Claims Manager, Orr Kerr Dykes Ltd