HIGHnet Billing - head and shoulders above the rest

bill copy

You will be pleased to hear, regardless of the number of HIGHnet services you use, you need only receive one bill each month. So you can receive a bill for your telephone line rental and telephone calls, your business broadband services, your business mobile line rental and calls, and all your other business telecoms services all on one bill. Each service is clearly defined, with detailed reports.

We issue your bill how you want to see it, for example, by site or by cost centre. Along with your email invoice, you will find attached a CSV file which can be imported directly into your preferred accounts package, and into our call logger software, UseaBILLity. You also have access to your bill throughout the month with our free Web Bill service. We can accommodate almost any requirement with our leading edge billing platform and first class customer services team, just let us know your requirements.

Web Bill

As standard with your HIGHnet account, you have access to our Web Bill facility. It is an online portal which allows you to monitor your outgoing calls throughout the month, without having to wait for your final bill. This means, come the end of the month, you should never receive any nasty surprises in your HIGHnet bill!

Also in the portal are your settings for fraud e-alerts. You can be alerted immediately if any calls outwith normal criteria are made, e.g. calls made outside office hours, during certain periods, on certain days, and to certain destinations. The criteria can also be a monetary value, for example, you may want to be alerted if anyone in the company makes a call costing more than £1. These alerts are sent directly to your email address so, again, you can deal with the problem rather than waiting for the end of the month.

UseaBILLity

A further benefit of HIGHnet billing is that we provide you with a programme called UseaBILLity. It is a call logger for all outbound calls made, into which you can import your CSV file each month. Over time you will build up a picture of your call trends, and anything out of the ordinary will be highlighted. This programme means you can analyse and manage efficiency, and make necessary changes in order to make sure that you get the best value from your telecoms.

Bills are issued on (or as close to, dependent on weekends, etc.) the 1st of the month, and include all calls made in the previous month, right up until the day before. We then collect the money by Direct Debit on the 15th (again, as close to as possible) of each month.

As part of our ongoing commitment to Green Telecoms, we encourage all our customers to receive their bill by email as standard. However should you have a specific requirement for receiving your bill in a hard copy, this can of course be arranged.

Sample Billing