July 29th

The Problems Solved by Hosted Phone Systems

Joshua Lapinsky profile image
David J Siegel

The way people communicate has undergone huge changes in recent years. Younger generations often send a text or an IM rather than picking up the phone but when it comes to doing business, speaking on the phone is still most people’s first choice. Being able to discuss options and talk things through is vital. That’s especially true when making important decisions.
That’s why any company’s telecommunications system is still a crucial consideration. It’s also why it’s so surprising more businesses haven’t already adopted a hosted phone system. These provide business telecommunications for the modern era. They can solve a whole host of problems that could be hindering a firm’s growth.
The following are five key examples:
High costs
Traditional phone systems don’t come cheap. A hosted phone system can save a company money in a multitude of ways. Firstly, there is much lower initial capital outlay required. Hosted systems can use computer cabling, for smoother and faster installations than older-style systems.
Maintenance costs are also lower. That’s because the infrastructure is managed at a centralised data centre. Firms don’t need to pay line rental for multiple phone lines, either. That means the ongoing costs of a hosted phone system can be lower than a traditional option.
Being office bound
Business is not always nine to five, and it can’t always be confined to the office. Hosted phone systems have a built-in mobility which old-fashioned alternatives can’t compete with. Secure mobile apps allow communication through a business number while using your smartphone.
A hosted system can also automatically route calls to your mobile when required. It’s not just about talking on the move, either. Hosted phone systems can also let you receive calls to one business number at multiple sites. Grouping all communications in one place improves productivity, making business quicker and simpler. It also saves time – and every business would welcome more time…
Relying on out of date infrastructure
Traditional systems rely on what is often a very old infrastructure. It’s surprisingly vulnerable to a range of problems that can lead you to suffer costly outages. They include storm damage, vandalism and simple hardware failures.
A hosted phone system is far more reliable, particularly with improved fibre optic broadband connections. It can help make any firm’s communications futureproof. That’s critical if you want your business to survive changing times.
Lack of space
Property’s not cheap. Space is at a premium in many offices. A hosted phone system is ideal for any firm with limited room. Such a system requires little on-site equipment. As well as saving money on maintenance, that also saves space.
In fact, a hosted phone system doesn’t even need traditional phone handsets if you don’t want them. Softphones are software programs that can be used instead. They let you use a PC in place of a phone, replacing a handset with an on-screen console.
Poor scalability
Traditional phone systems are difficult to scale. If you develop new requirements, it can take lots of time and expense to update a system to cope. With a hosted telephone system, it’s much simpler.
You don’t need to have new phonelines installed. You won’t even need any physical changes to your workplace. What’s more, a hosted system can be scaled to accommodate extra features. These might include multimedia communication, or extending the system to an extra location.
If you are keen to find out more, you can download our Hosted Phone Systems Buyer’s Guide here.
Otherwise, we would be happy to guide you through the packages we offer, just click here for details on how to get in touch.

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