Simplifying customer engagement.
Horizon Contact is an integrated business communication and customer contact solution that simplifies multi-channel customer interaction, perfect for organisations who want to make it easier for customers to engage with them.
Unlike most Contact Centre solutions, Horizon Contact provides an easy to use, self-service feature set, for small to medium businesses, at a price point
they can afford.
A rich customer contact experience
A cloud-based solution, Horizon Contact is designed specifically to work in conjunction with your Horizon hosted telephony platform and Collaborate. Users exist within the Horizon platform and can be easily enabled as Horizon Contact agents within the Horizon portal. And it’s flexible! Not everyone within an organisation needs to take Horizon Contact, they can have a mixture of standard Horizon users and more advanced Horizon Contact users for those who frequently deal with end-users via multiple channels.
- Fully integrated with Horizon.
- Utilises Horizon call recording.
- Easy to set-up, manage and use.
- Voice, email and web chats.
- Web based interface.
- Native CRM.
- Advance queue management.
- Skills based routing.
- Rich reporting tools.
- Oubound voice.
- CRM integration – Salesforce & Dynamics.
Building a better experience
Customer service is everything and Horizon Contact provides a consistent quality Omnichannel solution. The interface gives agents a master view of customer communication across all channels, so they can ensure a seamless experience. Horizon Contact supports inbound and outbound voice channels, web chat and email, enabling a highly personalised customer experience.
With easy to create complex interaction flows, dynamic skills based routing and IVR self-service options, Horizon Contact allows you to connect
your customers to the most appropriate person faster, improving first contact resolution and delivering an enhanced level of customer care.
Here to make it Plain Sailing
Since 1994 we have been delivering cutting edge telecoms to businesses of all sizes across the UK, so we know how important it is to get these things right for you. We know that every business deserves the best and that everyone needs access to the most dynamic tools available to stay at the top of their game.
Here to help you provide the best customer experience, Horizon Contact is quick to install, easy to maintain and backed by our 24/7 award winning customer support.