Featuring in the December Edition of Executive Magazine
by Katrina MacleodThu 17th December, 09:58
December Edition of Executive Magazine
Last year they celebrated the stunning achievement of 25 successful years in business, but who could have predicted what the months to follow would bring for Scotland’s leading telecoms provider. Like all businesses out there, the shock of the COVID-19 crisis hit them fast meaning much of 2020 has been spent navigating uncharted waters and coping with disruption, all whilst supporting their customers and pushing forward with plans for the future.
To say it’s been an eventful year would be an understatement, and there’s absolutely no doubt that during the past few months the telecoms industry has had to play an even more central role in how people work and go about their everyday activities. Just think about how many people, overnight, were working from home and how a whole new working landscape developed in only a matter of weeks.
Commenting on this, Managing Director at HighNet David J Siegel said,“We have always been an innovative bunch, and it’s become clear this year that now, more than ever, we had to put that to use. For us, 2020 set us a clear challenge. How could we, as telecoms specialists, support the business community with the tools to stay productive as homeworking swiftly became a new norm? In the early days of the pandemic, our team worked at such pace, delivering something like 2000 Horizon Collaborate set-ups enabling video conferencing and over 300 new mobile phone connections in a matter of weeks.”
Of course, no business was left untouched, and, as community spirit took hold amongst friends,
family, and neighbours, this was extended to the business community, with companies looking out for their employees and peers. HighNet took this seriously and got busy thinking of other ways they could help. One swift piece of action when the initial lockdown lifted was the introduction of a COVID protection product which would give their customers a payment holiday during any future lockdowns.
On this, David said “We very quickly knew that the #inittogether theme was for us and that the key to getting through this was about businesses coming together and supporting each other on a journey full of unknowns. By offering the option of a financial breather for our customers, we hoped it would give them some reassurance. It was our way of saying we know what you are going through, and here’s one of the ways we can help.”
Throughout its years in business, HighNet has enjoyed some pretty impressive accolades, and 2020 would prove to be no different. This time it was to be an impressive win at the annual Comms National Awards, picking up the prize for the Best Unified Comms Solution for SMEs. Regarded as the top awards in the industry and with submissions from all over the UK, this award speaks volumes about HighNet’s dedication to product development and innovation.
Katrina Macleod, Service Delivery Director commented: “The CNA awards was a real highlight for us at HighNet. Everyone in the industry knows what a big deal these awards are, and it’s a brilliant opportunity to celebrate all things innovation and excellence in the business telecoms space. The fact that judging is by a panel of experienced experts with a wealth of industry knowledge makes the recognition even more meaningful, and we are so grateful to the team here for all their hard work and focus.”