Service Status

  • Phone Lines
  • Internet Services
  • IP Voice
  • Mobile

There are currently no known incidents with Phone Lines

Date & Time Description of Issue Current Status
Wed 3rd October, 14:40

Dear Partner,

Nature of Works:
We will be carrying out an upgrade on our core network  to support the ongoing maintenance of our Ethernet and DSL services as follows.

Start Time: 00:05        End Time: 06:00       Anticipated Downtime: 1 Hours (nb for risk this is worst case scenario)

15th October 2018
Maintenance Areas Affected:
Aberdeen Kincorth
Aberdeen Lochnagar
Aberdeen Portlethen
Newtonhill Telephone Exchange
Stonehaven
 
Services Affected:
Whilst no actual down time is expected, it would be prudent to prepare for a small disruption in any mission critical services on DSL, EFM, Ethernet and EoFTTC. Hosted Telephony running on these connections should be considered at risk during this maintenance window so please ensure call diversions are applied as required.  An outage caused by this change, could occur at any point during this window.

If you experience any issues out with the above maintenance window, please power-cycle onsite equipment before contacting HighNet Support on 03454504502
 
Kind regards,
HighNet Support

Ongoing

Planned

Date & Time Description of Issue Current Status

There are currently no known incidents with Mobile