Service Status

  • Phone Lines
  • Internet Services
  • Mobile
Date & Time Title & Description of Issue Current Status
First Logged: 09:07, 11/7/19
Last Update: 10:09, 15/7/19
Horizon Portal and Call Quality Issues
A full investigation is being carried out and an incident report will be available within 14 days

Following the monitoring this morning – service is performing as expected.

Last nights work has completed successfully and we believe service has been restored – if you are still experiencing any issues please contact us on 03454504502 opt 1 so we can investigate further.
We are aware of potential issues with call recording which may have resulted in recordings from 11/07/2019 being lost. Once the full impact of the call recording problems have been identified we will advise accordingly

Engineers are still working towards a complete restoration of all services. Hardware is being replaced between 19:00 and midnight – there is a risk to services within this period.

Call routing and quality issues have been resolved as of 11:40am. The portal performance issues are still continuing – investigations are ongoing

We believe that call quality and call routing issues are returning to normal – there are some small issues with Horizon clients but we’re expecting a full resolution as soon as possible

The core network devices have been successfully restarted, monitoring for improvements continues and investigations are ongoing into the root cause.

Core network devices are being restarted as part of the recovery process.
We are seeing some improvements but full service has not yet been restored

Changes have been made to call routes to improve call failures – we are still seeing portal performance issues and engineers are still working on finding the root cause.
We are currently investigating portal performance issues, call failures and quality issues. Further updates will be posted here as they become available.

Resolved

Date & Time Title & Description of Issue Current Status
First Logged: 07:00, 20/8/19
Last Update: 09:14, 20/8/19
Network Outage – Inverness and Surrounding Areas
We can now see service has been restored to our customers. If you are still experiencing problems please reboot your onsite equipment in the first instance.

We are aware of an issue that is affecting customers in the Inverness and Surrounding areas. The fault is currently under investigation at present.

We will provide further updates as soon as possible.

Many Thanks

HighNet Support

Resolved

Service Restored

There are currently no known incidents with Mobile