Service Status

  • Phone Lines
  • Internet Services
  • Mobile
Date & Time Title & Description of Issue Current Status
First Logged: 12:14, 04/11/20
Last Update: 14:29, 04/11/20
Collaborate App
Engineers have resolved the problems relating to Directory / Integrator and Soft Client look up searches and where users were unable to log in. We are aware that some users have been logged out from Collaborate for a period of time and we anticipate intermittent issues with directory lookup throughout this afternoon whilst the platform stabilises and in lieu of emergency work now scheduled for this evening. If you experience any issues with signing in, we ask that you re-attempt to log back in now. If you require a reset, you can do this via the portal or by following this link

Engineers are continuing work to ensure full functionality is restored. The remedial work will be in progress for the next hour. During this time, some users may have noticed they are removed from the platform. If this is experienced, please log back in. If you require a password reset, do this either via the Portal or by following  this link . Engineers are fully engaged with our vendor to understand the root cause of the issue and put in place more preventative measures. Updates will be posted here as we have them.

We have had some reports of some Horizon users being unable to complete Directory / Integrator and Soft Client look up searches. This may also be impacting some Horizon users that are trying to access the Collaborate platform at this time. This has been logged with the engineering teams who are investigating the issue with priority.


There are currently no known incidents with Internet Services

There are currently no known incidents with Mobile