Service Status

  • Phone Lines
  • Internet Services
  • Mobile
Date & Time Title & Description of Issue Current Status
First Logged: 12:45, 16/5/19
Last Update: 12:18, 20/5/19
Horizon Phone System – Network Outage
Service has been fully restored – if you are still experiencing issues please contact us – or call on 0345 450 4502
We are currently aware of an outage that is affecting customers, who use the Horizon Platform. This is currently under investigation and we will update you as soon as possible.


As a result of the earlier recovery process, we have received reports of some further handset registration issues. In addition, some users may experience issues when logging into or utilising the Horizon soft client. Our engineering team are currently in discussion establish the quickest ways to fully resolve the ongoing issues.

Date & Time Title & Description of Issue Current Status
First Logged: 09:20, 09/5/19
Last Update: 11:13, 09/5/19
Network Outage – Edinburgh
We can now see service has been restored to our customers. If you are still experiencing problems please reboot your onsite equipment in the first instance.
We are aware of an issue that is affecting customers in the Edinburgh area. The fault is currently under investigation at present. We will provide further updates as soon as possible. Many Thanks HighNet Support


Service restored

There are currently no known incidents with Mobile